NO WARNINGS
What infrastructure tells you
- ·Cell-level KPIs within SLA.
- ·Backhaul utilization nominal.
- ·Core nodes reporting green.
- ·OSS dashboards steady.
Mobile Experience Intelligence
Where network truth meets user reality.
OctoCX turns every user experience on your network into a real-time window delivering the device-side truth that infrastructure monitoring can't.
The Visibility Gap
Everything looks fine from the tower. It isn't.
DEVICE TRUTH
What the device knows
- ·VoLTE failing on a specific firmware build.
- ·Throughput collapse in a 200m radius.
- ·One handset model dropping handovers.
- ·IMS migration regressing 3% of users.
OctoCX closes the gap. Real-time device-side truth, detected, diagnosed and resolved on the same platform.
How it works
One platform. Three layers. No blind spots.
01 · SENSE & HEAL
OctoCX SDK
OctoCX SDK allows the operator's app to turn every active device into a live diagnostic probe. It continuously senses network state, IMS registration, SIM context and bearer performance. When an issue is detected, the device auto-configures itself silently. No user intervention. No support call. No truck roll.
02 · ANALYZE
OctoCX Lens
The same data that feeds your NOC feeds your boardroom. Engineering teams get real-time and historical device state at the session level. Commercial teams get KPIs and KQIs that connect network quality to churn, NPS and ARPU. Every team. One source of truth.
03 · SUPPORT
OctoCX Remote Agent
When a device needs individual attention, your support team has full visibility and control remotely. Trigger diagnostics, push configurations, run test calls and resolve issues on a specific device without touching it. Full context. Zero escalations.
What OctoCX sees
Every signal. Every experience. From the device.
DatasetKey signals
Network & SignalRSRP, RSRQ, SINR, IMS state
Voice ExperienceVoLTE failure cause, setup time, MOS
Service ConfigurationVoLTE flag, APN config, roaming state
Active Latency TestsPacket loss, jitter, MOS, latency
Data ExperienceThroughput, jitter, latency, RAM usage
SIM & SubscriptionMCC/MNC, eSIM state, preferred SIM slot
Device ProfileBrand, model, Android version, SDK state
Location Contextlat/long, accuracy, timestamp
Messaging ExperienceDelivery status, failure cause, technology
Support SnapshotConfig, connectivity, permissions
Remote Tasks AuditTask ID, status, timestamp
Stability & ErrorsException type, stack, Android/SDK version
No communication content. No sensitive user data. Encrypted or anonymized per deployment policy.
01 · SENSE & HEALOctoCX SDK
The operator's app becomes the network's eyes.
A lightweight SDK embedded in the operator's app. Silent, resident, and always on.
Advanced network diagnostics
signal, coverage, handovers, IMS state — sampled every 5-10 seconds (interval configurable per deployment)
Automatic configuration remediation
validates APN, VoLTE, VoWiFi, roaming and preferred network against the operator profile. Corrects silently. No user intervention.
IMS engine
VoLTE and VoWiFi registration state, failure codes, EPDG reachability
SIM awareness
MCC/MNC, eSIM state, multi-SIM context, auto carrier profile assignment
Device telemetry
battery, thermal state, RAM, OEM restrictions that affect connectivity
Alerts and events engine
detects critical events and routes them to ticketing, NOC, or dashboards automatically
AutoCall
automated voice test calls scheduled per cohort or geography, capturing 30+ metrics per call
02 · ANALYZEOctoCX Lens
What your engineers see and what your executives decide come from the same source of truth.
One platform. Two surfaces. Every team works from real device-side data.
LENS · ANALYZE
LIVE · 14:58 UTCVoLTE Success
99.87%
▲ 0.43% · 24hAvg MOS
4.21 / 5
▲ 0.12 · post-migNPS Δ vs Net
+8.3
corr. r=0.71Network Quality · 24h · 1.28M dev.
Cohort A · pre-migCohort B · post-mig
00:0006:0012:0018:0024:00
Top RAN events · last 60s12 cohorts
VoLTE setup fail · cohort EU-MAD+1.2% · 03:14
IMS re-registration spike · n78resolved
eSIM activation · APN auto-fix214 devices
Technical teams
Real-time and historical state
Device state at session level
RAN event search
Filter handovers, registrations and failures across cohorts
IMS migration validation
Pre/post KPI deltas per cohort
Anomaly detection
Against device-cohort baselines
L1/L2 smart ticketing
Tickets created with full device state attached at the moment of the issue
Commercial teams
Aggregated KPIs and KQIs
Signal quality, data performance, service stability, perceived experience
NPS-to-network correlation
Tie satisfaction scores to actual network experience
Churn risk
By device and geography
ARPU exposure
Per degradation zone
Pre/post migration deltas
For executive reporting
REMOTE AGENT · ACTIVE
IMSI 310410…3456Task Queue · 3 activepush · scheduler
✓SPEED_TEST
DL 248 / UL 32 Mbps⟳PING_60S
p95 42ms · loss 0.0%…APN_PUSH
queuedLive Latency · 60s
Google DNSOperator
−60s−45s−30s−15snow
Audit · last tasksdevice-scoped
TASK_4f3a · speed_test14:58:12
TASK_4f3b · ping_60s14:57:30
TASK_4f3c · apn_push14:55:08
03 · SUPPORTOctoCX Remote Agent
Full visibility and control on any device. Without touching it.
When a device needs individual attention, your support team acts remotely with complete context.
Remote speed test
Trigger download and upload measurements on any specific device via push or task scheduler. Captures average, peak and median throughput plus latency and jitter per phase (idle, download, upload).
Latency and jitter monitoring
Run fixed-duration or continuous ping sessions remotely. Measures packet loss, MOS score, and jitter against both Google DNS and the operator backend host.
Remote diagnostics
Trigger a full diagnostic session on a specific device without user interaction.
Configuration push
Apply APN, VoLTE or roaming corrections to a targeted device remotely.
AutoCall on demand
Schedule a test call on a specific device to validate voice quality after a fix.
Full audit trail
Every remote task is logged with task ID, status and timestamp.
All remote measurements are triggered via Firebase Push or backend task scheduler. Results sync to the platform automatically. Every action is fully traceable.
Trusted by operators
Built for the people who run the network.
1M+
diagnoses run
1 in 3
devices auto-configured silently
-30%
support tickets from day one
24/7
integration support included
Frequently Asked Questions
What devices does OctoCX support?
+
OctoCX captures on-device telemetry from Android-based phones, modems and IoT modules across all major bands and technologies — 5G NR, LTE, UMTS and GSM. Coverage spans both consumer and enterprise fleets.
How is telemetry collected without compromising privacy?
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OctoCX never captures communication content — no call audio, no message bodies, no browsing data. Sensitive identifiers and location coordinates are encrypted or anonymized per deployment policy. Only network-layer signals (RSRP, MOS, throughput, IMS state, etc.) and device profile fields are kept.
Can configuration issues be corrected without user intervention?
+
Yes. The OctoCX SDK validates APN, VoLTE, VoWiFi, roaming and preferred-network settings against the operator profile and corrects them silently in the background — no support call, no truck roll. The sample interval is configurable per deployment.
How does Lens connect engineering and commercial teams?
+
Lens is one platform with two surfaces. Engineers get session-level device state, RAN event search and IMS migration validation. Commercial teams get aggregated KPIs and KQIs, NPS-to-network correlation, churn risk by device and ARPU exposure per degradation zone — all from the same source of truth.
What can the Remote Agent do on a single device?
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Trigger remote speed tests, run latency and jitter sessions against Google DNS or your operator backend, push APN/VoLTE/roaming corrections, schedule a test call (AutoCall) or run a full remote diagnostic. Every task is dispatched via Firebase Push or backend task scheduler and logged with task ID, status and timestamp for full audit.
How long is telemetry data retained?
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Raw device-level telemetry is retained for 90 days by default. Aggregated KPI and KQI data is retained indefinitely. Custom retention policies are available for enterprise customers.
Ready to transform your network operations?
Request a demo and see how OctoCX delivers device-layer visibility and remediation at scale.